Refund Policy

Once any credit from a payment has been used, that payment cannot be refunded, in whole or in part. We do not give partial or prorated refunds for unused credits, unused days or a plan you stopped using.

Each monthly plan payment adds that month’s plan credits. A plan payment is refundable only while none of the plan credits it added have been used. Plan credits are always spent before extra credits, so using any credit after the payment uses that month’s plan credits first.

When we refund a plan payment, we also cancel the subscription so it does not renew, unless you ask us to keep it.

An extra credit pack is refundable only while none of the credits it added have been used. We check this from your workspace’s credit history, which shows every credit added and spent.

• A payment whose credits have been partly or fully used.
• Credits we gave without a payment, such as a trial or a goodwill top-up, because nothing was paid for them.
• Images you are unhappy with after the credits for them were used. Generations that fail are never charged.

Whatever the rule above says, we always refund a duplicate charge, a renewal taken after you had already cancelled, or any other charge made in error on our side.

You can cancel at any time from the Billing page in the app: choose Manage subscription and cancel in the Lemon Squeezy portal. You will not be charged again.

Cancelling does not refund the current month on its own. Your plan and its credits stay usable until the end of the period you paid for. After that, unused plan credits expire and any extra credits are paused; they come back if you subscribe again.

Send us a message through our contact page, choosing “Billing or refund” and using the email on your account. Include:

• the workspace name;
• the order number from your Lemon Squeezy receipt email; and
• if you like, what went wrong, so we can fix it for others.

We reply within 2 business days. Approved refunds are paid through Lemon Squeezy, our merchant of record, to the card or account you paid with; banks usually take 5 to 10 business days to show them. When a refund is made, the credits that payment added are removed from your workspace.

Please contact us before disputing a charge with your bank. We can usually sort it out faster, and we may remove a disputed payment’s credits from the workspace while the dispute is open.

This policy forms part of our Terms of Service. Nothing in it limits any right you have under consumer protection law that cannot be excluded. Lemon Squeezy’s buyer terms also apply to purchases.